Maintenance service and warranty information
Own service department in Nummela provides the best care
When sending your device to us for service, remember to fill out the Service Delivery Form.
You can return the service delivery form either with the device or by email to: .
Professional and fast service is an important part of our operations. That is why H. Vesala Oy has had its own service department throughout the company’s history. For practical reasons, our customers abroad are also served by local service workshops, but in Finland we have taken it for granted that service operations are in our own hands.
Our service department operates in the same context as product development, manufacturing and sales. In this way, the different areas of our operations naturally support each other, enabling the best support for both our products and our customers. Original spare parts and correct testing methods ensure that the serviced product works as well as when it first left us.
Imported models (Geomax, Radiodetection, Schonstedt, DeWalt, Pearpoint)
Level and pipe installation lasers
Our service is an authorized service point for Geomax lasers. We also perform official calibrations with calibration certificates for Geomax lasers.
Cable locators
We service and repair all Radiodetection cable locators and accessories we sell. We also perform calibration checks and certificates for Radiodetection cable locators. We also have a comprehensive spare parts inventory on site, allowing for quick maintenance.
Metal detectors
We service and repair all White’s, Radiodetection and Schonstedt metal detectors we sell. Although the American White’s has already ceased operations, we can still provide comprehensive maintenance for these metal detectors thanks to our extensive spare parts inventory.
DeWalt level and cross-line laser services
We are also an official service center for DeWalt lasers. We service and repair DeWalt lasers and perform calibrations.
Pearpoint and other products
We provide maintenance services for Pearpoint sewer imaging systems and calibrations for leveling machines, among other things. Please still inquire about the availability of maintenance service before sending your device in for maintenance.
Is it worth servicing an old machine?
The answer is almost always ‘yes’. Thanks to our spare parts warehouse, most machines that are even 10 years old can be refurbished. The rule of thumb is that if the machine hasn’t been hit by a road roller, it’s worth at least asking for service!
How can you best help our service?
Our service has often been praised for its speed and affordability. You can also help the service event in advance with a few small things that save time and money:
- Always attach a description of the fault and how it occurred to the device being serviced. All bits of information are helpful, especially if the fault is not continuous or only occurs in a certain situation. Also tell us whether the fault was caused by misuse, e.g. exposure to high voltage. Lost equipment can also be easily supplemented during service, so mention them in the description.
- Preferably, send the entire equipment for service. For example, it can be difficult for locators to determine whether the fault is in the transmitter, receiver or, for example, the connecting cable. This also has the advantage that other parts of the equipment are checked at the same time, and faults that the user may not have even noticed are repaired. Possible updates can also be made best this way.
- If you suspect that it would be wise to scrap the device, include a note to that effect or a price cap in the cover. The usefulness of the service is assessed every time, but in borderline cases it is good to know whether, for example, an old device familiar to the user needs to be repaired, even if it involves more work.
- Write detailed contact information in the cover, i.e. return address, billing address and the telephone number of the person who knows the fault best. Usually, devices are delivered in both directions by a carrier. If you want to bring or pick up the device yourself, agree this in advance with the service staff.
- If the service is in a hurry, mention that too; we will try to take these wishes into account. In the best case, the device will be sent back to the customer on the same day it arrived. The typical time that an individual device spends in our service is a few days. Of course, it is worth preparing for slightly longer times during the summer holidays.
Software updates
Many devices have software that can be updated, but not, for example, via the internet.
Equipment scrapping and the WEEE directive
However, sometimes it is wiser to scrap a device. In accordance with the EU WEEE Directive, we accept the products we manufacture and return them for proper recycling.
Warranty issues
Devices manufactured by H. Vesala Oy have a one-year warranty against manufacturing defects. The warranty does not cover batteries or defects resulting from normal wear and tear or misuse of the device.
The best way to prevent defects is to follow the device’s own user manual and exercise normal caution. Our products generally do not contain any user-serviceable items, except for replacing batteries. Dirty devices can be cleaned with a damp cloth and dried carefully.
It is best to store the devices in their own transport bag or similar in a dry place at room temperature. If a device has fallen into water, the battery must be removed immediately and the battery compartment cover must be left open to allow the device to dry. The device must be allowed to dry at room temperature.
H. Vesala Oy is not liable for any financial loss, inconvenience or damage to persons, the environment, telecommunications or other similar caused by the use or non-use of a device manufactured or sold by it.
